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*3 months free every year, applies to new personal alarm customers only when you pay annually and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time.
**HelpAlert Limited offers a 60-day money-back guarantee on your alarm. If you’re not satisfied, simply return it within 60 days for a full refund—excluding the one-time setup fee.
Fall Detection. HelpAlert devices are equipped with advanced fall detection technology designed to differentiate between significant falls and routine movements. However, fall detection is not guaranteed to detect all falls. The effectiveness of the feature depends on several factors, including how and where the device is worn at the time of the incident. Users must always press the emergency button if they are able to do so. Fall detection should be viewed as an additional safety feature, not a substitute for manually activating an alarm when assistance is required. HelpAlert Limited accepts no liability for any injury, loss, or damage resulting from the non-activation or failure of fall detection technology.
Network Coverage. HelpAlert devices that use a SIM card rely on an active mobile network connection to transmit alarm signals and enable two-way communication. In areas where no mobile signal is available, the device will be unable to place an alarm call, establish contact with our control room, or transmit location data - without network coverage, the device cannot connect. HelpAlert Limited is not responsible for any service disruptions caused by mobile network availability or coverage limitations.

© Help Alert Limited 2026 is registered in England and Wales under company registration number: 15012982.
Company Address: Maritime House, Basin Road North, Brighton, East Sussex, BN41 1WR.
Telephone: 01273 055049 Email: careteam@helpalert.co.uk VAT reg no: 448250882

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